BRICKSALE

REFUND POLICY

NO REFUNDS POLICY

Due to the nature of digital products, all sales are final and we do not offer refunds for any purchases made on Bricksale.

Once a template has been purchased and the download link has been provided, the transaction is complete and cannot be reversed.

WHY NO REFUNDS?

Digital products are different from physical goods because:

  • You receive instant access to download the complete template files
  • Once downloaded, the files cannot be "returned"
  • We cannot verify that you have deleted or stopped using the template
  • The product retains its full value after being accessed

BEFORE YOU PURCHASE

To ensure you're making an informed decision, we provide:

  • Live Preview: View the template in action before buying
  • Detailed Descriptions: Complete feature lists and specifications
  • Screenshots: Multiple images showing the template design
  • Tech Stack Information: Know exactly what platform/framework is used
  • Documentation: Review setup guides and requirements

Please take advantage of these resources to ensure the template meets your needs before purchasing.

EXCEPTIONS

While we maintain a strict no-refund policy, we will work with you in the following situations:

1. Duplicate Purchase

If you accidentally purchase the same template twice, contact us within 48 hours with your order numbers, and we'll issue a refund for the duplicate purchase.

2. Payment Processing Errors

If you were charged multiple times due to a payment processing error, we'll refund the duplicate charges immediately.

3. Download Issues

If you cannot access your download due to technical issues on our end (not resolved within 7 days), we may consider a refund on a case-by-case basis.

4. Defective Product

If the template files are corrupted, incomplete, or significantly different from the description, we'll work to resolve the issue or provide a refund.

TECHNICAL SUPPORT

Instead of refunds, we offer comprehensive support:

  • 24/7 email support for technical issues
  • Setup assistance and troubleshooting
  • Compatibility guidance
  • Bug fixes and updates

Most issues can be resolved with proper support. Please contact our team before giving up on a template.

CHARGEBACKS

Chargebacks are considered fraud. If you initiate a chargeback after successfully receiving your template:

  • Your account will be immediately suspended
  • All download access will be revoked
  • You may be banned from future purchases
  • Legal action may be taken to recover costs

If you have a legitimate issue, please contact us first. We're reasonable people and will work with you to find a solution.

HOW TO REQUEST AN EXCEPTION

If you believe you qualify for one of the exceptions above:

  1. Email us at support@pco-templates.com within 48 hours of purchase
  2. Include your order number and detailed explanation
  3. Provide screenshots or evidence if applicable
  4. Allow up to 3 business days for review

CONTACT US

For questions about this refund policy or to request an exception:

Email: support@pco-templates.com
Address: 103 Commercial St, London E1 6BG
Business Hours: Monday-Friday, 9:00 AM - 5:00 PM GMT

IMPORTANT NOTICE

By completing a purchase on Bricksale, you acknowledge that you have read, understood, and agree to this No Refunds Policy. This policy is part of our Terms of Service and is legally binding.

Last updated: 06 November 2025